Cancellation & Refund Policy

1. Overview

Brand Audit (“we”, “us”, “our”) operates a subscription-based digital platform. This policy explains when and how you may cancel your subscription or request a refund. By subscribing, you agree to this policy.

2. Subscription Cancellation

You may cancel your subscription at any time from your account’s Billing Settings page, or by emailing support@brandaudit.online.

• Cancellation takes effect at the end of your current billing period.
• You will retain full access to all features until that date.
• Your account data is retained for 90 days after cancellation and then deleted, unless you request earlier deletion.

3. Refund Eligibility

We offer a full refund under the following conditions, both of which must be met:

Both conditions must be satisfied simultaneously. Meeting only one condition does not qualify for a refund.

4. How to Request a Refund

To request a refund, email us at support@brandaudit.online within 24 hours of payment with the following:

• The email address registered to your Brand Audit account
• Your payment receipt or transaction reference number
• A brief reason for your request

We will review your request and respond within 2 business days. If approved, the refund will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.

5. Non-Refundable Situations

Refunds will not be issued in the following situations:

• The refund request is made more than 24 hours after payment
• One or more brand audit reports have been generated on the account
• Annual plan renewals (you will receive a reminder email 7 days before renewal)
• Unused audit credits within a billing period
• Partial months remaining after a mid-cycle cancellation
• Accounts found to have violated our Terms of Service

6. Annual Plans

Annual subscriptions are billed upfront for 12 months. You will receive an email reminder 7 days before auto-renewal. If you do not wish to renew, please cancel before the renewal date. Refunds for annual plans follow the same 24-hour / no-usage policy above and apply to the initial purchase only.

7. Consumer Rights Under Indian Law

If you are a consumer located in India, you have rights under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020. Nothing in this policy limits or waives rights you are entitled to under applicable Indian consumer protection law.

If you believe a transaction was fraudulent, unauthorised, or involves a technical error on our part, please contact us immediately. Such cases will be reviewed independently of this standard refund policy.

8. Disputes & Grievance Redressal

If you are unsatisfied with our response to a refund request, you may escalate to our designated Grievance Officer:

Indian users may also approach the National Consumer Helpline (1800-11-4000) or file a complaint on the Consumer EDAAKHIL portal (edaakhil.nic.in) if unresolved.

9. Changes to This Policy

We may update this policy from time to time. Material changes will be communicated by email or via an in-app notice at least 7 days before they take effect.